Privacy Policy

1. Introduction

Sky Aviation Club ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with Colombian Ley 1581 of 2012 (Data Protection Law), its regulatory decrees, and the General Data Protection Regulation (GDPR) where applicable to our users in the European Economic Area.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Name, surname, and identification number.
• Contact Data: Email address, phone number, and physical address.
• Technical Data: IP address, browser type, device information, and usage data collected via analytics.
• Communication Data: Messages and inquiries submitted through our contact forms, WhatsApp, or email.
• Service Data: Information related to your training program preferences and aviation background.

3. How We Collect Your Data

We collect data through the following channels:

• Contact Forms: When you fill out forms on our website, data is transmitted through Web3Forms API and stored securely.
• WhatsApp: When you contact us via WhatsApp, your phone number and messages are processed through Meta's WhatsApp platform.
• Email: Communications sent to info@skyaviationclub.com are stored on our email servers.
• Analytics: We use Google Analytics (or similar services) to collect anonymized usage statistics, including page views, session duration, and referral sources.
• Cookies: Essential cookies for website functionality and analytics cookies for performance measurement.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing flight training services).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services and website).

5. Web3Forms Data Processing

Our website contact forms are powered by Web3Forms, a third-party service that securely transmits form submissions to our email. When you submit a form, the following data is sent to Web3Forms:

• Your name, email, phone number, and message content.

Web3Forms acts as a data processor and does not store your data longer than necessary to deliver the submission. We recommend reviewing Web3Forms' privacy policy at web3forms.com/privacy.

6. WhatsApp Data Flow

When you initiate a WhatsApp conversation with us, your phone number and messages are transmitted through Meta Platforms Ireland Limited's infrastructure. Meta acts as an independent data controller for WhatsApp messages. We recommend reviewing WhatsApp's Privacy Policy for details on how Meta processes your data.

We retain WhatsApp conversation logs for customer service and quality assurance purposes. You may request deletion of these records at any time.

7. Analytics

We use analytics services to understand how visitors interact with our website. These services collect anonymized data including pages visited, time spent on the site, and geographic location at the country level. No personally identifiable information is shared with analytics providers.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of 2 years. WhatsApp conversation logs are retained for 1 year after the last communication.

9. Your Rights

Under Colombian Ley 1581 and GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (right to be forgotten).
• Restriction: Request restriction of processing your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for direct marketing purposes.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@skyaviationclub.com or through our WhatsApp channels. We will respond to your request within 15 business days as required by Colombian law.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our website uses HTTPS encryption for all data transmissions.

11. Third-Party Services

We use the following third-party services that may process your data:

• Web3Forms: Contact form processing.
• WhatsApp (Meta): Business communication.
• Google Analytics: Website usage analytics.
• Email Services: Business email communications.

Each third-party service has its own privacy policy governing the processing of your data. We encourage you to review these policies.

12. Contact Information

For questions about this privacy policy or to exercise your data protection rights, contact us at:

• Email: info@skyaviationclub.com
• WhatsApp: +57 317 401 0114
• Address: Bogotá, Colombia